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Published: August 2023

Disclaimer and collection statement


What the Repairs Toolkit does

Tenants Victoria’s Repairs Toolkit is a self-help tool that contains legal information about repairs in rental properties. It can also help you fill out forms to ask your rental provider (landlord) to do repairs at your home, or for you to lodge an application with the Victorian Civil and Administrative Tribunal (VCAT) for repairs.

The Repairs Toolkit is split into 3 individual tools. These can help you understand your repair rights, ask for repairs and take repairs to VCAT.

Our ask for repairs tool creates letters you can send to your rental provider. Our take repairs to VCAT tool creates a mostly completed application form that you can lodge with VCAT.

Using the Repairs Toolkit

To use the Repairs Toolkit, you need to read any questions carefully and answer them as accurately as possible. It is your responsibility to make sure that any forms or documents you generate are accurate.

Each person’s situation is different. Just because you generate a document using the Repairs Toolkit, does not mean you are entitled to, or guaranteed to, have certain repairs done at your rental property. If you are not sure if your issue is a repair issue or whether your rental provider is responsible, please seek legal advice.

Contents of Repairs Toolkit are not legal advice

The material included in the Tenants Victoria’s Repairs Toolkit is produced by Tenants Victoria and is intended to provide general information and template documents to renters who need repairs fixed at their rental home, and who can self-advocate.

This Repairs Toolkit does not contain legal advice and the information provided is not specific to your individual situation. This information is not intended to be a substitute for legal advice and should not be relied upon as such.

You should always seek specific legal advice about your situation.

If you need legal advice about repairs, or a different issue at your rental property, contact our renter support line. Find out how to get in touch on our contact page.

No solicitor-client relationship is created

The use, transmission or receipt of the Tenants Victoria Repair Toolkit, including emails, letters and forms, is not intended to create, nor does it create, a solicitor-client relationship between Tenants Victoria and the user.

Collection statement

How Tenants Victoria uses personal information collected through the Repairs Toolkit

The Repairs Toolkit collects personal information about you to create documents you can use to help get repairs done.

This personal information will be used:

  • To create letters and forms as part of the Repairs Toolkit
  • To review feedback and improve the Repairs Toolkit as well as improve Tenants Victoria’s future projects
  • In accordance with Tenants Victoria’s Privacy Policy

Tenants Victoria’s Privacy Policy also explains how and when we disclose your personal information. Read our Privacy Policy here.

Our Privacy Policy explains how you can access, or correct personal information held by Tenants Victoria. It also explains how you can make a complaint about a breach of your privacy and how we will deal with this complaint.

By using the Repairs Toolkit and providing your personal information to Tenants Victoria, you agree that it will be used and disclosed in accordance with this collection statement and our Privacy Policy.

If you do not agree with this collection statement or Tenants Victoria’s Privacy Policy you must not use the Repairs Toolkit or provide your personal information. You will not be able to use the Repairs Toolkit to create any documents or forms. We may not be able to communicate with you or provide certain services to you.

Repairs Toolkit and the Josef Legal platform

Tenants Victoria’s Repairs Toolkit uses the Josef Legal platform. Information you enter into the Repairs Toolkit is stored within this platform.

The information will only be accessed by Josef Legal where strictly required for technical, maintenance or security purposes. Read Josef Legal’s Privacy Policy below.

Josef Privacy Policy

Information stored by the Josef Legal platform is protected by encryption. Find out more information about the data security measures the Josef platform uses in the link below.

Josef security measures
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