We do not help with problems with a neighbour, nor with another renter in your home (except for cases of family or personal violence). For help in both situations, contact your local community legal centre.
We also do not assist rental providers (landlords), real estate agents, or owners corporations – contact Consumer Affairs Victoria on 1300 558 181.
Please treat our hard-working team with respect, as we in turn treat all callers – see our Client Service Charter.
Our Privacy Policy sets out how we collect and use personal information.
All emails to us are answered by our team of lawyers, advocates and intake workers with expert knowledge of Victorian rental laws. Emails are answered Monday to Friday, except for public holidays. We try to get to as many as possible each day.
If it’s urgent, please try our advice line or other services.
We aim to respond within 5 business days, or sooner.
Monday to Friday 9.30 am – 1.30 pm
Closed public holidays
The approximate waiting time is over 30 minutes.
Calls are answered by lawyers, advocates and intake workers with specialist knowledge of Victorian rental laws.
Monday to Friday 9.00 am – 4.00 pm
Closed public holidays
For renters in public housing and community housing.
Inquiries are directed to lawyers with specialist knowledge of Victorian rental laws.
Monday to Friday 9.30 am – 1.30 pm
Closed public holidays
For residents in rooming houses.
Inquiries are directed to lawyers, advocates and intake workers with specialist knowledge of Victorian rental laws.
Monday to Friday 9.00 am – 5.00 pm
Closed public holidays
Free advice or support for workers at not-for-profit organisations assisting people who rent in Victoria.
Email: admin@tenantsvic.org.au with the subject line ‘Organisation enquiry’
Monday to Friday 9.00 am – 5.00 pm
Closed public holidays
Our administration staff support Tenants Victoria with general business operation and administration. They cannot provide you any advice about renting.
Email: admin@tenantsvic.org.au
If you are a private renter experiencing financial hardship, our confidential and free financial counselling service may be able to help. Find out more on our Financial hardship page.
We have put together a list of contacts for other legal and community services that could help.
Please call 000 for emergencies.
Information and advice to renters, co-renters and landlords. Monday to Friday, 9.00 am – 5.00 pm.
Tenancy Plus aims to prevent homelessness and support renters living in social, public and community housing.
The Tenancy Assistance and Advocacy Program (TAAP) provides assistance for renters in private rental housing, private rooming houses and caravan parks who are in significant financial hardship or affected by family violence.
Anika Legal is a free online legal service for Victorian renters.
If you are at risk of homelessness, Justice Connect can help with free legal advice and support. Monday to Friday, 9.30 am – 5.00 pm.
Dear Landlord, an interactive letter writer, helps renters during COVID-19.
Victorian Legal Aid focuses on protecting the rights of Victorians and representing those who need it the most. Monday to Friday, 8:00 am – 6:00 pm.
The Victorian Civil and Administrative Tribunal (VCAT) provides fair, efficient and affordable justice for Victorians.
For new or current legal proceedings, phone 1300 018 228, Monday to Friday, 9:00 am – 4.30 pm.
Disaster Legal Help Victoria provides free legal advice and assistance and referrals to Victorians affected by a disaster. Monday to Friday, 8:00 am – 5:00 pm