We do not help with problems with a neighbour, nor with another renter in your home (except for cases of family or personal violence). For help in both situations, contact your local community legal centre.
We also do not assist rental providers (landlords), real estate agents, or owners corporations – contact Consumer Affairs Victoria on 1300 558 181.
All emails to us are answered by our team of lawyers, advocates and intake workers with expert knowledge of Victorian rental laws. Emails are answered Monday to Friday, except for public holidays. We try to get to as many as possible each day.
If it’s urgent, please try our advice line or other services.
We aim to respond within 5 business days, or sooner.
Monday, Tuesday, Thursday and Friday 9.30 am – 1.30 pm
Closed Wednesday and public holidays
The approximate waiting time is over 30 minutes.
Calls are answered by lawyers, advocates and intake workers with specialist knowledge of Victorian rental laws.
Monday to Friday 9.00 am – 4.00 pm
Closed public holidays
For renters in public housing and community housing and residents of rooming houses.
Inquiries are directed to lawyers with specialist knowledge of Victorian rental laws.
Monday to Friday 9.00 am – 5.00 pm
Closed public holidays
Free advice or support for workers at not-for-profit organisations assisting people who rent in Victoria.
Email: firstname.lastname@example.org with the subject line ‘Organisation enquiry’
Our Repairs Toolkit can help you understand your rights, draft a written request for repairs or apply to the Victorian Civil and Administrative Tribunal (VCAT). Find out more on our Repairs Toolkit page.
If you are a private renter experiencing financial hardship, our confidential and free financial counselling service may be able to help. Find out more on our Financial hardship page.
We have put together a list of contacts for other legal and community services that could help.
Please call 000 for emergencies.
Tenancy Plus aims to prevent homelessness and support renters living in social, public and community housing.
The Tenancy Assistance and Advocacy Program (TAAP) provides assistance for renters in private rental housing, private rooming houses and caravan parks who are in significant financial hardship or affected by family violence.
Anika Legal is a free online legal service for Victorian renters.