Changes were made to renting laws on 29 March. As parts of our website are not updated yet, see how the changes might affect you.

Common problems

We have lots of information for renters about their legal rights. Here are some common problems renters contact us about.

Repairs and maintenance

Find out what the law counts as an ‘urgent’ repair and what you can do to get the landlord to fix things in your rented home.

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What you need to know about paying a bond when you move in, protecting your bond while you are there, and getting your bond back when you move out.

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Notice to vacate

A notice to vacate is a request in writing from the rental provider (landlord) for you to leave your rented home. In some cases, you can challenge the notice and will not have to leave.


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Breaking your lease

Do you want to leave early? Find out if you are really breaking your lease, how much it all costs, and other options you can take.

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Compensation for renters

You might be able to get compensation from the landlord if they breach the renting laws or your lease. Find out how much to ask for and what you need to do.

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Mould advice service

Is there mould in your rental property? Our new mould service may be able to help. An income test and other eligibility requirements apply.

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