The rental provider (landlord) is responsible for repairs or cleanups needed after a disaster. The renter is only responsible for cleaning from their own use of the property.
If you have trouble getting the rental provider to act, there are steps you can take to get repairs done.
If the repairs are not urgent and the rental provider does not take action you can give them a notice for repairs to be carried out within 14 days.
If repairs are urgent, you should contact the rental provider immediately to get them fixed. If you phone them also put the issue in writing.
For all repairs record the damage that needs repairing through photos, videos and written notes.
For more information on the process for repairs under Victoria’s rental laws, including working out if your repairs are urgent, or non-urgent, see our page Repairs and maintenance.