Changes were made to renting laws on 29 March. As parts of our website are not updated yet, see how the changes might affect you.

Landlord problems

Learn about the steps you can take if you have a dispute with the landlord (rental provider). We cover rental provider breaches and breach notices, going to VCAT, and where you can make a complaint.
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Landlord breaches and other notices

If the landlord (rental provider) breaks the rules, there are steps you can take to get them to fix the problem and/or pay you compensation.

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Renter breaches

Both you and the rental provider (landlord) have duties under the law that need to be followed.

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Applying to VCAT

Find out how to make an application to the Victorian Civil and Administrative Tribunal (VCAT) and see some examples of common renters’ applications.

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Complaints about rental providers and agents

You can make an official complaint about the rental provider or agent if you think what they are doing is illegal or unprofessional. Find out where and how to make your complaint.

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Defending a compensation claim

What you can do if the rental provider wants your bond money or wants you to pay them compensation.

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VCAT hears disputes between tenants and rental provider. Before you apply to VCAT, you need to register with Consumer Affairs Victoria. And most VCAT hearings are done by phone.

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Claims for VCAT costs and fees

Applications to VCAT are free when you want to get your bond back.

Find out the difference between fees and costs, and what you need to pay when your case goes to VCAT.

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