The report, titled ‘Is it liveable? A mystery shop of private rental properties’, revealed that out of 100 properties:
- 9 had visible mould
- 15 failed to meet the standards for heating
- 24 agents involved in these inspections could not provide information about electricity and gas compliance and safety checks
- 28 had maintenance issues, with these more common in lower-cost properties
CEO of Tenants Victoria Jennifer Beveridge said: ‘Victoria is considered to have some of the better rental laws in the nation but our unique experiment with undercover renters shows that too many rental home fail even very basic standards and lag on maintenance. This is cause for concern and shows that work must be done to improve conditions for the third of the population who rent their homes.’
Erin Turner, CEO of the CPRC, warned: ‘There’s a risk that in a tight rental market some people may feel they have no choice but to accept unsafe or unsuitable properties.
‘There’s a clear need for enforcement to ensure compliance with the law across all affordable rentals. People who rent deserve safe homes, regardless of their budget.’
The quality of information provided by agents to the undercover renters also stood out in the report’s findings.
As part of the mystery shop experiment, agents were probed if the properties met the minimum standards for gas and electrical safety compliance, about heater energy efficiency and any mould history of the property. Only half of the agents were able to answer these questions. Moreover, 13 agents could not provide information for any of these essential questions.
‘Agents should play a vital role in providing essential safety information about gas and electrical safety, heating, mould history, and if the property meets the minimum standards,’ said the CPRC’s Erin Turner.
On the plus side, most rental properties viewed during the period February to April 2023 met the prescribed minimum standards. This indicates that large parts of the market are meeting Victoria’s mandatory rental requirements. It also indicates that other states could experience similar levels of compliance if they followed Victoria’s lead.
‘In Victoria, the sky did not fall in for landlords when greater protection and regulation for renters was introduced,’ said Tenants Victoria’s Jennifer Beveridge. ‘Renting is an essential service and must be treated as such.’
Properties that met the standards had the basics for people to live comfortably: a working kitchen, a home free from visible mould and security measures, such as window covers and locks on doors.
Compliance was weaker for standards for mould, window coverings, and heating; with more issues encountered in older homes.
