Laws and procedures
The law is the same for public housing renters and private residential renters, though some things may be treated differently under government public-housing policies and practice notes. For example, the public housing maintenance manuals add extra classifications for repairs.
See the heading ‘Urgent, priority and non-urgent repairs’ on this page for more information on how the government classifies repairs.
For more information about the laws on repairs see our page Repairs and maintenance.
Homes Victoria (also known as the Director of Housing), a division of the Victorian Department of Families, Fairness and Housing (DFFH), is the rental provider (landlord) for public housing.
DFFH’s HousingVic website has information for public housing renters on repairs and maintenance, and other information.
DFFH sets out its policies and practices for maintenance of public housing in its Maintenance manual. This outlines the business processes for property maintenance, including repairs. The section of the manual on ‘responsive maintenance’ covers day-to-day maintenance and repairs that have been requested.