To be eligible for assistance, you must meet certain criteria.
Financial hardship and vulnerability
Our mould clinic service is for renters experiencing financial hardship and vulnerability.
To be eligible for our advice service you must be in receipt of a Centrelink benefit or earning no more than $1,000 per week, after tax.
As well as meeting this financial requirement, you must also be experiencing one or more of the following vulnerability criteria:
- Need help with reading and writing
- Mental illness
- Acquired brain injury
- English is not your first language
- Aboriginal or Torres Strait Islander
- Family violence
- Older person
Notification and evidence
To be eligible for assistance, in addition to the financial hardship and vulnerability criteria, you will also need to provide evidence that:
- The mould is visible, and you have photos as evidence
- You have notified your rental provider (landlord) or agent, in writing, of the mould problem, and they have not fixed it within 3 business days.
- The mould may have been caused by, or related to, the building structure itself, such as lack of ventilation.
If you believe that your rental property has mould, but there is no visible evidence, this is more complex.
If the mould is not visible you may be able to arrange for an inspection report from a mould remediation business to confirm the presence of mould or damp – some businesses provide reports for free. We recommend contacting such a business, which might require you to first get written consent from the rental provider. If you can get the rental provider’s consent and obtain a mould report, please include it with your request to us for assistance.
If you cannot get your rental provider’s consent for a mould report, you can still contact our service and we may be able to assist you, although our assistance will depend on the complexity of your mould issue. See our contact details at the bottom of this page.