Keep warm in winter

Now we are in the colder months it is a good time to check if your heater is working properly.

If your rental agreement started on or after 29 March 2021, your rental provider (landlord) must ensure a fixed heater is installed in the main living room of your home – that is, not a portable heater.

Any fixed heater in your home must be maintained and repaired if necessary.

A failure or breakdown of any fixed heater is an urgent repair under Victoria’s rental laws.

Urgent repairs need to be done as soon as possible.

The first step is to call the rental provider or real estate agent as soon you notice the problem to report the repairs needed.

Then, even if it sounds like the problem will be fixed with just a call, confirm the repairs that are needed in writing. The law requires this, and it will also give you proof of when you reported the problem in case you need to take further action later.

If the rental provider or agent does not get the heater fixed urgently you can apply to the Victorian Civil and Administration Tribunal (VCAT). It will hear your application within 2 business days.

For more detailed information, including all the steps for arranging for urgent repairs, see our page Repairs and maintenance.

Also see our pages on these topics:

• Minimum standards, for the minimum heating standards for rental properties
• Safety requirements, for routine gas and electrical safety checks that need to be done

Note: This information is a guide and should not be used as a substitute for professional legal advice.