Minimum standards
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This information is a guide and should not be used as a substitute for professional legal advice.
Summary
Under Victoria’s rental laws, your rooming house operator has a legal duty to make sure that a rooming house meets certain basic (or minimum) standards, known as ‘rooming house standards’. These standards cover facilities such as kitchens, bathrooms and laundries; your comfort, including heating and lighting; as well as security and safety. Some exceptions apply to rooming houses that are heritage listed or that must comply with other laws.
If your room or rooming house does not meet the rooming house standards, you should send your rooming house operator a request for ‘urgent repairs’. If your rooming house operator does not attend to this request quickly enough or properly, you can apply to Rental Dispute Resolution Victoria (RDRV) to resolve the issue.
Rooming houses must also comply with local council public health and wellbeing standards. If these standards are not met, you can contact your local council.
What is a rooming house?
A rooming house is a building or an apartment with rooms for rent where 4 or more people can live. The rooming house operator decides who lives at the property and usually has individual agreements with each resident for paying rent. Find out more on our page about rooming houses.
Rooming house standards
The rooming house standards apply to the rooming house as well as to the individual rooms within it.
In exceptional circumstances, the Director of Consumer Affairs is able to give a rooming house operator an exemption from meeting some rooming house standards if certain modifications cannot be made because of the nature, age or structure of the rooming house, or to comply with another law. Some exceptions also apply to heritage-listed buildings.
Bathrooms and toilets
A door to a shared bathroom or toilet must be fitted with a privacy latch that can be securely latched from the inside without a key.
This can be a bolt or catch but not a cabin hook, and it must be fitted by a qualified person.
If the rooming house has a shower, it must be in good working order.
If there is a shower, the shower head must have a 3-star water efficiency rating unless one:
- Cannot be installed, or
- Would not work effectively due to the age, nature or structure of the plumbing
If a 3-star rated shower head cannot be installed, one with a lower star rating can be installed.
Dining facilities
Dining facilities, whether in each resident’s room or a shared common area, must include:
- Enough chairs to accommodate the maximum number of residents that can occupy a resident’s room
- A table (or tables) that can comfortably fit the number of chairs required
Electrical and gas
All gas installations, fixtures or fittings must be checked at least once every 2 years by a licensed gas fitter.
All electrical installations, fixtures and fittings provided by the rooming house operator must be checked at least once every 2 years by a licensed electrician.
All power outlets and electrical circuits must be connected to circuit breakers that comply with current Australian safety standards.
Entrances
Each rooming house entrance must have a lock operated by a key from outside and without a key from inside. A key can include a device such as an electronic key fob and PIN code.
The main entry must have:
- A window, peep-hole or intercom system
- A working external light that provides enough light during non-daylight hours to provide for safe access and screening of visitors
Evacuation procedures
A rooming house must include an evacuation diagram that:
- Complies with Australian standards
- Is prominently displayed in each resident’s room and in all shared areas
The Consumer Affairs Victoria website provides a sample evacuation diagram [Word].
Heating
Since 1 December 2025, each resident’s room must contain a ‘fixed heater’ that is secured to the wall, floor or ceiling.
A fixed heater includes any of the following:
- An electric ducted heating or electric hydronic heating system
- An electric non-portable heater
- A non-ducted air conditioner or heat pump with a 2-star or above heating rating
Exceptions
Rooming house operators may be exempt from part or all of the standard if they have existing fixed heating, or if installation would not be permitted due to heritage laws or owners corporation rules.
Kitchens
Each resident must have access to and use of food preparation facilities. These can be provided in the resident’s room or as a shared kitchen.
If these facilities are in a resident’s room, they must include:
- A cupboard with a minimum 0.1 cubic metres (100 litres) of storage capacity
- A dedicated food preparation area
- An oven and cooktop in good working order
- A refrigerator with at least 80 litres capacity
- A sink
A shared kitchen must contain:
- A dedicated food preparation area
- A lockable cupboard space for each resident, with a minimum 0.1 cubic metres (100 litres) of storage capacity
- An oven and a cooktop with 4 burners in good working order for every 12 or fewer residents who do not have an oven or cooktop in their room
- A refrigerator with at least 400 litres capacity for every 4 or fewer residents who have not been provided a refrigerator in their room, and an additional 28·5 litre capacity for each additional resident who has not been provided a refrigerator in their room, based on the maximum number of residents that the rooming house can accommodate in a common area
- A sink
Laundries
For every 12 or fewer residents, rooming house operators must provide shared laundry facilities that are in good working order and that include one set of the following:
- A clothesline or other clothes drying facility
- Space with hot and cold water supply outlets suitable for a washing machine, positioned immediately next to the trough or basin
- A wash trough or basin connected to a continuous and adequate supply of hot and cold water
- A washing machine, in good working order
Lighting
Inside rooms, corridors and hallways must have a level of natural or artificial light appropriate to the function and use of the room.
Residents’ rooms must have access to natural light during daylight hours, and artificial light during non-daylight hours, appropriate to the function and use of the room.
Locks and keys
Any door used to enter or exit from a resident’s room must be fitted with a lock that is operated by a key from the outside and can be unlocked from inside without a key.
A key can include a device such as an electronic key fob with PIN code.
Power outlets
A resident’s room must have at least 2 power outlets in working order.
From 26 February 2024, these power outlets must be freely available for use by the resident and are in addition to any other power outlets already used to power amenities by the rooming house operator.
The installation of any power outlets must be done by a suitably licensed or qualified electrician.
Structural soundness
A rooming house must be structurally sound and weatherproof.
Ventilation and mould
Habitable rooms, bathrooms, shower rooms, toilets and laundries must have ventilation that complies with the relevant Australian building code.
A rooming house must also be free from mould and damp caused by or related to the building structure.
Windows
Each external window in the rooming house, which can be opened, must be able to be securely closed or opened without a key.
Each external window that can be opened must also have a functioning latch, with or without a key, that secures the window against external entry.
Window coverings
Windows in a resident’s room must have a covering that provides privacy and can be opened and closed by the resident.
From 26 February 2025, windows in a resident’s room must be fitted with a window covering that blocks a reasonable amount of light.
Any habitable room that is likely to be used as a living area, must be fitted with an internal window covering that blocks a reasonable amount of light and is appropriate for domestic household use.
Window covering cords
From 1 December 2025, all corded internal window coverings in a rooming house, such as blinds and curtains, must have secured cords.
This means that:
- There must be an anchor installed to secure cords and prevent them from forming a loose loop
- No part of the cord can extend below 1600 mm above floor level
Steps to take if rooming house standards are not met
If your room or rooming house does not meet one or more of the rooming house standards, there are steps you can take.
If you have signed a rooming house agreement but not moved in
If you have signed a rooming house agreement for a property or room that does not meet rooming house standards on or before the day you receive the keys, you can decide whether you still want to move in or not.
If you do not want to move into a room or rooming house that does not meet the rooming house standards, you can end your rooming house agreement immediately, without fees or penalty. This is possible when the property is unfit or unsafe to live in.
To do so, you need to issue an immediate ‘notice of intention to vacate’. For more information on how to send an immediate notice of intention to vacate, see our page on ending or breaking your lease.
If you decide to move in even though the rooming house standards are not being met, you should make a request for urgent repairs. This means that the rooming house operator has to attend to the repairs quickly and properly.
To request urgent repairs:
- Call your rooming house operator using the details on your rooming house agreement. If it is after hours, there should be details about who to contact and how
- Straight after the call, email your rooming house operator to confirm in writing what repairs are needed. (If your rooming house operator doesn’t do the repairs quickly enough or properly and you want to take further action, you will need to show that you requested the repairs in writing.)
If you note that urgent repairs are needed on the condition report when you move in, the law also considers this a written request for urgent repairs.
To learn more about the process for requesting repairs, and the rooming house operator’s obligations, see our page on repairs and maintenance.
Before you sign a lease, your rooming house operator must tell you if the property meets the rooming house standards. Not giving you this information is an offence under Victoria’s rental laws, the Residential Tenancies Act 1997. For information on what you need to be told when looking for a rental property see our page before you sign.
You can report an offence to Consumer Affairs Victoria, which can fine your rooming house operator if they have failed to follow the law.
Consumer Affairs Victoria has an online complaint form, or you can call them on 1300 55 81 81.
If you have already moved in
Once you have moved into the property, if you notice that one or more of the rooming house standards are not met, fixing this issue is considered an urgent repair. This means that your rooming house operator has certain obligations to meet when fixing the problem.
If you noted that urgent repairs are needed on the condition report when you moved in, the law considers this a written request for urgent repairs.
Otherwise, to request urgent repairs:
- Call your rooming house operator using the details on your rooming house agreement. If it is after hours, there should be details about who to contact and how
- Straight after the call, email your rooming house operator to confirm in writing what repairs are needed. (If your rooming house operator doesn’t do the repairs quickly enough or properly and you want to take further action, you will need to show that you requested the repairs in writing.)
To learn more about the process for requesting urgent repairs, and the rooming house operator’s obligations, see our page on repairs and maintenance.
If the problem is not fixed as soon as possible or properly, you can apply immediately to Rental Dispute Resolution Victoria (RDRV) to get the urgent repairs done.
RDRV is a free service that helps resolve rental disputes early, without needing to go to a formal hearing at the Victorian Civil and Administrative Tribunal (VCAT).
Learn how to apply to RDRV about urgent repairs on our page about repairs and maintenance. See also our page on going to RDRV.
You do not have to reach agreement at RDRV. If you and your rooming house operator cannot resolve all the issues through RDRV, or if either side does not wish to continue with RDRV, you can ask the resolution coordinator to refer the dispute to VCAT for a formal hearing.
VCAT will then let you know the time, date and location of the hearing. The VCAT hearing may take place in person, by phone (teleconference) or by videoconference. For urgent repairs, the VCAT hearing is usually held within 2 business days of RDRV receiving your application. Learn more about what happens at VCAT on our page, going to VCAT.
Note: If you are unsure whether your rooming house operator has fixed the problem quickly enough, Consumer Affairs Victoria has guidelines you can use to work this out. Find out more on our page about the Consumer Affairs Victoria guidelines.
You might be able to get compensation from your rooming house operator if they did not arrange the repairs or took too long to arrange them.
Telling your rooming house operator that you are going to claim compensation might also help speed up the repairs.
Generally, it is easier to claim compensation after the repairs are completed, so that you can calculate the full loss you suffered. You can also claim compensation after you have moved out, including it as part of an application to Rental Dispute Resolution Victoria (RDRV) for your bond.
If VCAT has ordered your rooming house operator to do repairs, and they have not been done, you can renew your repairs application and include a claim for compensation.
Find out more on our page about claiming compensation.
If your rooming house operator fails to complete urgent repairs on time or properly, this is an offence under Victorian rental laws.
You can report an offence to Consumer Affairs Victoria, which can fine your rooming house operator if they have failed to follow the law.
Consumer Affairs Victoria has an online complaint form, or you can call them on 1300 55 81 81.
Public health and wellbeing standards
Rooming houses must be registered with the local council.
The council may inspect the rooming house to see if it meets the standards set out in the Public Health and Wellbeing (Prescribed Accommodation) Regulations 2020. These standards include (but are not limited to):
- At least one toilet for every 10 people
- At least one bath or shower and one washbasin for every 10 people
- Continuous and adequate supply of hot and cold water to all toilet, bathing, laundry, kitchen and drinking water facilities
- Rooms and communal areas in a clean and well-maintained condition
Rooming houses must have adequate and well-maintained hard-wired smoke alarms to protect residents. For more information, refer to the Building Regulations 2018.
Get help and other resources
If you need support when your room or rooming house does not meet the rooming house standards, help is available.
Tenants Victoria services
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Social Housing and Rooming House Priority Line
For Victorian renters in public housing, community housing and rooming houses.
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Live Web Chat
For all Victorian renters.
Other organisations
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Crisis accommodation services
For all Victorians.
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Community Connection Program
For Victorians who are homeless or live in low-cost accommodation.
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Housing for the Aged Action Group (HAAG)
For Victorians aged 50 and older.
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Justice Connect
For all Victorians.
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Victoria Legal Aid
For all Victorians.
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Federation of Community Legal Centres
For all Victorians.
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Tenancy Assistance and Advocacy Program (TAAP)
For Victorian renters in private rentals, rooming houses and caravan parks who are in financial hardship or affected by family violence.
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Rental Dispute Resolution Victoria (RDRV)
For all Victorians.
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Victorian Civil and Administrative Tribunal (VCAT)
For all Victorians.
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Consumer Affairs Victoria
For all Victorians.
There are step-by-step guides, self-help tools and other resources to assist you with understanding more about rooming house minimum standards, requesting urgent repairs and claiming compensation.
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Rooming House Residents Handbook
View Tenants Victoria’s pocket guide on moving into, living in, and moving out of, a rooming house.
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Consumer Affairs Victoria webpage
Consumer Affairs Victoria has an informative webpage about rooming house minimum standards.
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Online toolkit for dealing with repairs
Tenants Victoria’s Repairs Toolkit helps you understand your rights and ask for repairs.
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Repairs factsheet
Learn more about repairs and maintenance in this handy Tenants Victoria factsheet.
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Claim calculation tables
Tenants Victoria has a table template for you to calculate and record the details of your compensation claim, as well as examples.
The Residential Tenancies Act 1997 is Victoria’s main law for renting. It describes the rights and duties of renters and landlords (such as your rooming house operator) in numbered sections.
The sections in this list relate to rental minimum standards and urgent repairs. Click on a link to see more about the section.
- Section 72 – Urgent repairs
- Section 120 – Rooming house must be kept in good repair
- Section 120A – Rooming house operator must comply with rooming house standards
- Section 142P – Termination if rooming house or room destroyed
- Section 208 – Breach of duty notice
- Section 209 – Application for compensation or compliance for breach of duty
- Section 211A – Matters to be considered by VCAT in a compensation matter
- Section 211B – Director’s guidelines to be considered by VCAT
- Section 506 – Service of documents
The Residential Tenancies Regulations 2021 provide more detail and definitions, and specify updates to the Residential Tenancies Act.
Also relevant to rooming houses are: