Private rentals
- Published:
This information is a guide and should not be used as a substitute for professional legal advice.
We are currently updating our website to include changes to rental laws that started on 25 November 2025. See our overview of these changes.
Summary
In a private rental, you rent your home from a landlord (officially called the rental provider). The landlord is usually the owner of the property, but sometimes they may be another renter who has written consent to sublet the property to you.
The landlord may also hire a real estate agent or property manager to handle the day-to-day interactions with you during your lease (officially called a rental agreement).
Your lease contains the terms of your tenancy (rental arrangement). The rights and responsibilities of both you and your landlord are in the lease, as well as in Victoria’s rental laws, the Residential Tenancies Act 1997.
Types of private rental
A private rental may be a house, unit or apartment. You may rent a private home alone, or with your family. You may also rent with a group of friends in a share house. You may live in a property that has an owners corporation that looks after common areas and services. Depending on your situation, there are things you should be aware of.
Owners corporations
You may be renting a private rental home that has an owners corporation. An owners corporation is created where 2 or more properties are built on the same land, such as flats, apartments or units.
An owners corporation was previously referred to as a ‘body corporate’. Owners corporations are responsible for managing the common property and shared services used by these properties. However, if your landlord owns and rents out a whole block of apartments, they will be responsible for repairs to common areas and shared services.
Certain disputes with an owners corporation can be decided by VCAT. See the information on this page about disputes with owners corporations.
Common property includes all shared property, such as driveways, pathways, stairs, lifts, foyers, and shared gardens. It may also include internal structures, such as ducts for heating and cooling, bulk hot water services and water pipes, and external structures, such as walls, roofs and balconies.
Owners corporations must fix and maintain common areas and shared services. Landlords (officially called rental providers) are not responsible for these areas. However, repairs sometimes require both the landlord and owners corporation to take action.
Owners corporations can also make rules about how common property is controlled, managed or used. Your landlord must give you a copy of these rules before you sign your rental agreement. It is an offence if your landlord does not give you the rules – you can report them to Consumer Affairs Victoria. See the information on this page about complaints. An owners corporation must also tell you if there is any current dispute with the owners corporation that could affect the property you are renting.
An owners corporation cannot make rules that stop you from having a pet in your own home. However, they can make rules about pets on common property, such as what happens if an animal causes danger or nuisance.
Owners corporations also have decision-making processes where property owners can vote on matters such as renovations or other major improvement works. Renters do not have voting rights in these decisions. However, if you think an owners corporation rule is against the law or unreasonably harsh, seek advice. Tenants Victoria and other organisations can help. See the information on this page about how to get help.
If repairs are required to common property, best practice is to report the issue in writing to both your landlord (officially called your rental provider) and the owners corporation.
If a repair issue is not resolved, or there is a dispute over who is responsible for the repairs, you can take either party, or both parties, to VCAT to get an order for the repairs to be carried out.
See the information on this page about disputes with owners corporations. See also our page on repairs and maintenance.
Owners corporations are required to display their contact details by either:
- Keeping a letterbox at the property that has a sign with the owners corporation’s postal address on it, or
- Putting up a sign, either at the main group of letterboxes or main entrance, displaying the manager’s name and postal address
Rights and responsibilities
If you rent a house, unit or apartment from a private landlord, you have rights and responsibilities under Victoria’s rental laws, as set out in the Residential Tenancies Act.
Your lease also outlines what you and your landlord must do while living in the property, including how much rent you will pay. Any rules in a lease that conflict with the Residential Tenancies Act are not legally valid, which means they cannot be enforced.
Obligations under your lease
Your lease is an agreement between you and the landlord about what each of you will do, or not do, while you rent the property, as well as details about paying rent and other obligations. It should be in writing, but it can be a verbal agreement if you can prove what the terms are. It could be for a fixed term, such as 12 months, or periodic, such as month to month.
Before you sign or agree to anything, we recommend you carefully read the lease and see our page about leases (rental agreements).
Duties under the law
Landlords and renters must follow their ‘duties’ under Victoria’s rental laws. These duties are legal obligations, and failing to follow them can have consequences. If duties are not followed, there are steps you or your landlord can take to address the issue.
Your landlord (officially called the rental provider) has the following duties under rental laws:
- On or before the day you move in, giving you a written statement setting out your rights and duties as a renter under your lease (officially called a rental agreement) and the rights and duties as the landlord
- Making sure the property is vacant and reasonably clean on the day you move in
- Making sure the property complies with rental minimum standards on the day you move in. See more on our page about minimum standards
- Providing and maintaining the property in good repair, including any common areas such as shared laundries and gardens
- Arranging for repairs to be done by qualified people within the required timeframes. Find out more on our page about repairs and maintenance
- Arranging safety-related repairs and maintenance by qualified people, such as replacing smoke alarm batteries
- Arranging gas and electrical safety checks by qualified people every 2 years and keeping records of the checks
- Ensuring that if appliances, fixtures or fittings that use or supply water, electricity or gas need to be replaced, the replacement meets the legal minimum standard for efficiency. For more information, see the Australian Government websites about water rating and energy rating
- Taking all reasonable steps to ensure you have ‘quiet enjoyment’ of your home. This means living there without interference or disturbance from the landlord or their agent or from things it has the power to prevent. To learn more, see our page on privacy while renting
- Making sure all external doors (except screen doors) have a working deadlock, unless a legal exception requires a different type of lock
- Making sure there are working locks on all windows capable of having a lock
- Providing you with a new key as soon as practicable if the landlord or their agent changes any external door or window lock
- If you change the locks because of family or personal violence, not giving new keys to someone excluded from the property under an intervention order, or who is no longer on the lease
If your landlord does not follow any of these duties, you can give them a ‘notice of breach of duty’. This notice tells them they must fix the problem and/or pay you compensation for any loss you suffered because of their breach. Find out more about giving your landlord this notice on our page about landlord (rental provider) breaches.
For more on your landlord’s duties for maintenance, cleanliness and urgent repairs, see our page about the Consumer Affairs Victoria guidelines. These help renters and landlords follow their duties under rental laws. See also our page on repairs and maintenance.
Your duties as a renter include:
- Not using the property for illegal purposes
- Not causing, or allowing your visitors to cause, a nuisance or interference with the reasonable peace, comfort or privacy of neighbours
- Not intentionally or negligently damaging the property or common areas – this also applies to damage caused by your visitors. Damage does not include fair wear and tear
- Informing your landlord (officially called the rental provider) in writing about any damage or breakdown of facilities as soon as practicable after you become aware of it
- Keeping and leaving the property reasonably clean
- Not removing, deactivating or interfering with safety devices, such as smoke alarms, unless it is reasonable in the circumstances to do so
- Inform your landlord in writing and as soon as practicable if any safety equipment, such as a smoke alarm or pool fence, is not in working order
- Not making modifications to the property that need the landlord’s consent without first getting that consent. See more on our page about modifications
- Returning the property to its original condition on moving out, unless the landlord has agreed this does not need to be done
- If you have made modifications with consent, returning the property to its original condition on moving out, unless the landlord has agreed this does not need to be done
- Allowing the landlord, their agents or contractors to enter your home if you have been given the correct amount of notice and a proper reason under law. See more on our page about your privacy while renting
- Giving your landlord a new key as soon as practicable if you change any external door or window lock
- Not changing a lock in a master key system (where a master key can operate all the locks) without your landlord’s consent
If you don’t follow any of these duties, your landlord may give you a ‘notice of breach of duty’. This notice will tell you to fix the problem and/or pay compensation for any loss your landlord suffered because of your breach. Find out what to do if the landlord gives you this notice on our page about renter breaches.
For more on maintenance, cleanliness, damage and fair wear and tear, see our page about the Consumer Affairs Victoria guidelines. These help renters and landlords follow their duties under rental laws.
Paying rent
Your lease must include the amount of rent you pay to the landlord, when it is to be paid and the preferred way it is to be paid.
The landlord must allow you to pay your rent by electronic funds transfer (EFT) and, if you receive Centrelink payments, by Centrepay. The landlord must also give you an option to pay rent in a way that does not incur extra fees, other than your own bank fees. If they do not do these things, they are committing an offence, and you can report them to Consumer Affairs Victoria. See the information on this page about complaints.
If you feel pressured to sign up to a rental payment app that has additional charges, or that you are unsure about, see our page on rental apps.
There are also rules about how and when the landlord can increase the rent, as well as what happens if you end up with overdue rent. See also our pages on rent increases and overdue rent.
Utility charges
Services to your home such as electricity, gas, oil, water and sewerage are called ‘utility’ services.
Under Victoria’s rental laws landlords are responsible for:
- Initial connection costs for electricity, water, gas (including bottled gas), oil, and fixed internet and telecommunications, including through the NBN
- Excessive usage charges caused by faults
- Charges resulting from appliances that do not comply with official standards
If each utility has a separate meter installed or approved by the relevant supplier, you are generally responsible for paying for what you use.
Always contact utility companies when you move in to set up your account and when you move out to get a final meter reading. Once you have moved out, you are not required to keep the utilities connected for the landlord.
If the utilities have a separate meter, the landlord is also responsible for:
- Water supply services, excluding your water usage
- Sewer and drainage services, excluding sewerage disposal charges
- The initial supply or hire of gas bottles
- Pumping out or cleaning sewage and septic tanks, unless this is needed because of damage caused by you
- Water cartage charges for refilling fire-safety water tanks
If utilities do not have separate meters at the property, the landlord is also responsible for:
- Charges for the supply or use of electricity, gas (except bottled gas) or oil
- Water charges, including all sewage disposal charges, supply service costs and the water supplied to the property
For more information, including how to seek reimbursement for paying utility charges that should have been paid by the landlord, see our page on utility charges.
Disputes and complaints
If you are unhappy about how the landlord or their agent has behaved towards you, there are steps you can take.
As a first step, you could speak to them about the issue. A conversation can often help resolve an issue or clarify misunderstandings. Make sure you follow up any conversation in writing to confirm what happened and anything that was agreed.
If you are still not satisfied – or you think raising the issue informally with them is unlikely to help, or you feel unsafe doing so – you can apply to:
- Rental Dispute Resolution Victoria (RDRV)
- VCAT, the Victorian Civil and Administrative Tribunal
You can also make a formal complaint to:
- Consumer Affairs Victoria
- The Victorian Equal Opportunity and Human Rights Commission
If you have suffered any inconvenience, costs, loss or damage caused by the unlawful actions of the landlord or their agent, you may also be able to claim compensation. Find out more on our page about claiming compensation.
Disputes
If you cannot resolve a dispute with your landlord or their agent, you can apply to VCAT. For some more common issues, you can apply to Rental Disputes Resolution Victoria (RDRV).. Both services aim to resolve disputes quickly and fairly.
RDRV will help you and the landlord discuss the issue and reach an agreement.
VCAT will hear both sides of the story and make a decision, which you and the landlord must follow.
If you want legal advice before applying to RDRV or VCAT, see the information on this page about how to get help.
RDRV is a free service that helps resolve rental disputes early, without needing to go to a formal hearing at VCAT.
RDRV deals with issues relating to:
- Bonds
- Claiming compensation
- Disputing bond and compensation claims
- Rent increases
- Repairs and maintenance
At RDRV, a resolution coordinator guides discussion between you and your landlord (officially your called rental provider) as you try to negotiate an agreement. This is usually done by phone or videoconference. If you do not resolve the dispute through RDRV, it will go to VCAT for a formal hearing.
For more on applying to RDRV and the dispute resolution process, see our page about going to RDRV (Rental Dispute Resolution Victoria).
For disputes about issues such as eviction, ending your residency agreement and other complex matters, you will need to apply straight to VCAT for a formal hearing.
If you have a dispute with the landlord (officially called the rental provider) or their agent, VCAT can make the final decision. It is not a court, but its decision must be followed.
If you apply to VCAT, you are called the ‘applicant’. You are making the claim. At other times you may be the ‘respondent’, defending yourself against a claim that the landlord or their agent has made.
If you apply to VCAT to resolve a dispute, there may be an application fee. If you are eligible for a fee waiver, you won’t have to pay it.
VCAT will let you know when and where the hearing will take place and what you need to bring.
If you are the applicant, you will need to prove to VCAT that the landlord did not follow the law or the lease (officially called the rental agreement) in some way. If you are the respondent, the landlord or their agent needs to prove the same against you.
Find out more on our page about going to VCAT.
Tenants Victoria does not give advice on disputes between co-renters, as we cannot take sides between renters, with the exception of family and personal violence situations affecting your rental.
VCAT cannot usually deal with disputes between co-renters. The are only a few exceptions, such as cases involving family violence or personal violence where rental laws allow VCAT to change agreements and decide who is responsible for debts and losses.
If a dispute has come up between you and your co-renters, first try to resolve it between yourselves with good communication. If that fails, you can try mediation through the Dispute Settlement Centre of Victoria. Mediation is a free, confidential and voluntary process, where people resolve their issues with the help of a mediator, who is a trained professional who doesn’t take sides. All renters in the dispute must agree to go to mediation. Call the Dispute Settlement Centre on 1300 372 888 or visit the Dispute Settlement Centre of Victoria website.
If you need legal advice, the Federation of Community Legal Centres (FCLC) can refer you to a community legal centre in your area. Community legal centres provide free legal advice to eligible people, but not all of them are able to advise on rental matters or disputes between co-renters. Call the FCLC on 9652 1500 or visit the FCLC website.
If you invite someone to live in your home as a guest or to share a room, you are responsible to your landlord (officially called the rental provider) for any damage or loss they cause. The rights of people in this situation, who legally are called licensees, are not clear under rental laws.
You may withdraw your consent and ask a guest to leave at any time. If they refuse to leave within a reasonable period, they may be trespassing. If the person has lived in your home for a while, you may need to allow more time for them to leave, unless there is an immediate risk to your safety or others in the household.
VCAT does not generally deal with licensee arrangements, but some issues can be decided in the Magistrates’ Court. However, this is costly and impractical for many people.
If you believe you are actually a sub-renter and the owner or renters believe you are a licensee, you can apply to VCAT for an order to confirm whether the rental laws apply to you. If VCAT finds that you are a sub-renter, you may also seek a restraining order to protect your right to stay in the property.
If the owners corporation has broken a rule or regulation of the Owners Corporation Act 2006, you can apply to VCAT, via its Owners Corporations list.
Renters’ issues with owners corporations are usually about the repair, maintenance and use of the common property.
Owners corporations can also apply to VCAT if renters or their guests breach owners corporation rules. Owners corporations cannot evict a renter.
If you have a repairs dispute against both the landlord (officially called the rental provider) and the owners corporation, you can apply to VCAT under its Residential Tenancies list and give a copy to both the landlord and the owners corporation. In your application, you should include a request to ‘join’ the owners corporation to the dispute.
Repair applications involving landlords usually go first to Rental Dispute Resolution Victoria (RDRV). However, if the matter involves an owner corporation, it will usually go directly to a VCAT hearing.
To learn more, see our page about going to VCAT.
Complaints
If you think the landlord or their agent has acted unprofessionally or committed an offence under Victoria’s rental laws, you should consider making an official complaint. You can also make a complaint about an owners corporation.
If you want advice before making a complaint, see the information on this page about how to get help.
To make a complaint to Consumer Affairs Victoria about a landlord (officially called a rental provider) or their agent, you can use its general complaint form or call 1300 558 181.
Consumer Affairs Victoria may send the landlord or their agent a warning letter or a fine, or even take them to court for the most serious matters. Going to court could mean bigger fines or even a criminal conviction.
You can also complain to Consumer Affairs Victoria about behaviour or offences by an owners corporation.
Be aware that if you complain, Consumer Affairs Victoria cannot force your landlord to give you compensation.
If you believe you have been discriminated against by the landlord (officially called the rental provider) or their agent, or an owners corporation, you can make a complaint to the Victorian Equal Opportunity and Human Rights Commission. Use the make a complaint form on the commission’s website or call 1300 292 153.
See more on our page about reporting discrimination.
Moving out
When you move out of a private rental home, there are rules that you and the landlord must follow, whether you are leaving by choice or because the owner wants you to leave.
Whatever your reason for leaving, if you paid a bond, you should start the process to get it back as soon as possible. Make sure you take extensive photos of the final condition of the property before you leave – this can help protect your bond. Find out more on our page about bonds.
If you leave anything behind, the landlord or their agent is generally required to keep your belongings safe and take steps to get them back to you. Find out more on our page about goods left behind.
Moving out because you want to leave
If you want to end your lease, there are rules you need to follow. Find out more on our page about ending or breaking your lease.
If you are in a co-renting situation, see the information on this page about leaving a co-renting arrangement.
If you want to seek permission from the landlord to transfer your lease to someone else before you move out, see our page on lease transfers and subletting.
Moving out because the landlord wants you to leave
If the landlord wants you to leave, they must give you a legally valid ‘notice to vacate’. However, receiving a notice to vacate does not always mean you have to move out. Find out more on our page about notices to vacate and eviction.
Get help and other resources
If you need support dealing with issues in a private rental, help is available.
Tenants Victoria services
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Renter Support Line
For all Victorian renters.
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Financial counselling
For all Victorian renters.
Other organisations
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Tenancy Assistance and Advocacy Program (TAAP)
For Victorian renters in private rentals, rooming houses and caravan parks who are in financial hardship or affected by family violence.
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Federation of Community Legal Centres
For all Victorians.
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Victoria Legal Aid
For all Victorians.
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Anika Legal
For Victorian renters who cannot afford a private lawyer.
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Victorian Civil and Administrative Tribunal (VCAT)
For all Victorians.
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Rental Dispute Resolution Victoria (RDRV)
For all Victorians.
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Consumer Affairs Victoria
For all Victorians.
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Dispute Settlement Centre of Victoria
For all Victorian renters
The Residential Tenancies Act 1997 is Victoria’s main law for renting. It describes the rights and duties of renters and landlords in numbered sections.
The Residential Tenancies Regulations 2021 provide more detail and definitions, and specify updates to the Residential Tenancies Act.
For a list of links to relevant sections of the Act that relate to the topics mentioned on this page, see the related topics section.
The Owners Corporation Act 2006 deals with owners corporations, including:
- Section 46 – Owners Corporation to repair and maintain common property
- Section 47 – Owners Corporation must repair and maintain services
- Section 47A – Lot owners must not repair, alter or maintain common property or services
- Section 162 – VCAT may hear and determine disputes
- Section 163 – Who may apply to VCAT in relation to a dispute?
- Section 165 – What orders VCAT can make
- Section 166 – Penalty for breach of rules
- Section 167 – What VCAT must consider
- Section 168 – Monetary orders