Home For organisations Community worker referral form
Sorry, this form is for community workers. Renters can find answers to many common questions on our website and seek further support from us and other organisations via our Contact us page.
Free legal information, advice and support for community workers at not-for-profit organisations.
This service is for community workers only.
To book a 30-minute phone appointment, complete the Community Worker tenancy service booking form..
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You can refer your client for legal information and casework. We will assess the matter and, if we have the capacity to assist, we will reach out to the client. This assistance may involve one of our lawyers working with your client to resolve their issue. This may be by supporting them to handle the matter themselves or acting on their behalf, such as representing them at VCAT or negotiating with their rental provider.
Where suitable, the renter may instead be supported by one of Renter Rights Officers, who can provide them with one-off legal information relevant to their issue.
For renters experiencing financial hardship, our confidential and free financial counselling service may be able to help. For details on what this service can help with, see our financial hardship page.
Our Repairs Toolkit is an online self-help tool which can help guide renters to:
The toolkit can be accessed here: Repairs Toolkit
Tenants Victoria's Repairs and Compensation Clinic provides free legal information to renters in Victoria. Staffed by volunteers, it can help with repair issues, compensation claims, and VCAT applications. Renters can call the clinic directly or you can refer them using the referral form.
Support Options
Renters may contact our renter support line directly. Calls are answered by Renter Rights Officers, who have specialist knowledge of Victorian rental laws. After the call, where relevant, renters may be referred to other support within our organisation or externally, such as for legal advice, casework or financial counselling.
Free legal information, referrals and advice for Victorian renters in public housing, community housing and rooming houses.
See our Contact Us page.
To book a 30-minute phone appointment, complete the Community Worker Tenancy Service booking form.
There are other services that may be able to support this renter. See our Contact Us page for details.
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