Tenants Victoria aims to inform and educate tenants about their rights, improve their status and represent the collective interests of tenants in law and policy making.
We offer free and confidential advice, assistance and advocacy for people renting residential accommodation in Victoria, including:
Our services, including the Tenants Advice Line and email service, are delivered in accordance with our Client Service Charter.
To avoid potential conflict of interests, we do not give advice to landlords or advice to tenants regarding disputes with co-tenants. Landlords can phone Consumer Affairs Victoria on 1300 55 81 81. Co-tenants can contact the Dispute Settlement Centre of Victoria.
In urgent situations we offer a duty lawyer to represent tenants at VCAT, the Victorian Civil and Administrative Tribunal, when they face losing their rental property and also in urgent matters related to health or safety for those working in a community organisation. Find out more about the VCAT Duty Lawyer service and your eligibility here.
The International Student Tenancy Outreach Program supports students living in rooming houses or similar accommodation such as share houses in the North West region of Melbourne. This service is confidential and is conducted face to face or by phone.
This program is aimed at improving access to tenancy support for people with disabilities, family violence survivors, international students and older tenants. We partner with community organisations to provide such renters with access to a tenancy lawyer. Email firstname.lastname@example.org for information.
This is a research project aimed at improving the quality and efficiency of tenancy referrals and support for tenants in Victoria.