We offer free and confidential advice, assistance and advocacy for people renting residential accommodation in Victoria, including:
- renters in private rentals
- renters in public housing
- residents in caravan parks
- residents and tenants in rooming houses
Our services, including the Renter Support Line and email service, are delivered in accordance with our Client Service Charter.
To avoid potential conflict of interests, we do not give advice to landlords or advice to tenants regarding disputes with co-tenants. Landlords can phone Consumer Affairs Victoria on 1300 55 81 81. Co-tenants can contact the Dispute Settlement Centre of Victoria.