Skip to main content

Resource cards – canonical

Get help (contact cards)

Tenants Vic

  • Community Worker Referral Form

    For community workers assisting people who rent in Victoria.

    Community workers can use this form to seek to refer renters to us.

    Capacity constraints mean we are unable to accept all referrals – the form suggests other ways for renters to get support.

    This form is for community workers only.

  • Community Worker Tenancy Service

    For community workers assisting people who rent in Victoria.

    Free legal information, advice and support for community workers.

    To book a 30-minute phone appointment, complete the community worker tenancy service form.

    This service is for community workers only.

  • Education and training enquiries

    For community groups and organisations, educational institutions, and non-profit, government and commercial entities.

    Our education and training team runs customised renter-rights information sessions and workshops.

  • Office administration

    Our admin staff support Tenants Victoria with general business operation. They cannot provide advice about renting.

    9 am – 5 pm, Monday to Friday

  • Renter Support Line

    For all Victorian renters.

    Free legal information for all renters, and legal advice if you are eligible.

    The approximate waiting time is more than 30 minutes.

    9:30 am – 12:30 pm and 2:30–4:30 pm, Monday to Friday

    On Tuesdays we are now open until 6:30 pm.

  • Repairs Toolkit

    For all Victorian renters.

    Information about your rights and online help to draft written repair requests and apply to the Victorian Civil and Administrative Tribunal (VCAT) if repairs are not completed.

  • Social Housing and Rooming House Priority Line

    For Victorian renters in public housing, community housing and rooming houses.

    Free legal information, referrals and advice.

    9:30 am – 12:30 pm and 2:30–4:30 pm, Monday to Friday

Other

  • Anika Legal

    For Victorian renters who cannot afford a private lawyer.

    Free legal assistance and advice on rental repairs and getting your bond back.

    9 am – 5 pm, Monday to Friday

  • Consumer Affairs Victoria

    For all Victorians.

    Free information and advice on renter rights and rental processes. Also receives formal complaints about rental providers (such as landlords, real estate agents, rooming house operators, caravan park owners and Homes Victoria).

    9 am – 5 pm, Monday to Friday

  • Crisis accommodation services

    For all Victorians.

    Urgent accommodation if you are homeless or at risk of homelessness, escaping family violence, or need somewhere to stay after an emergency.

    24 hours a day, 7 days a week

  • Department of Families, Fairness and Housing

    For Victorian renters who are homeless or require crisis or emergency housing support.

    Visit the Department of Families, Fairness and Housing website to find a list of local homelessness support providers.

  • Disaster Legal Help Victoria

    For all Victorians

    Free legal information and referrals to Victorians affected by a disaster. Translation services are available.

    8 am – 6 pm, Monday to Friday

  • Dispute Settlement Centre of Victoria

    For all Victorian renters

    Mediation is a free, confidential and voluntary process. A qualified mediator, who doesn’t take sides, helps you resolve your dispute through discussion. Visit the website, or phone, to start the process.

  • Emergency Recovery Victoria

    For all Victorians.

    After a major storm, bushfire or flood you may be eligible for programs and support to help you recover.

    Press 9 for an interpreter. This hotline provides information in different languages through the Translating and Interpreting Service.

    For information in other languages, see Translated information on the Emergency Recovery Victoria website.

    9 am – 5 pm, Monday to Friday

  • Federation of Community Legal Centres

    For all Victorians.

    Free legal information for everyone, and legal advice and help at court if you are eligible.

    Each of the 49 community legal centres in Victoria decides on eligibility for its services.

    Visit the website to find a community legal centre right for you.

  • Financial Counselling Victoria

    Free, confidential support to help renters affected by disasters address financial problems, including applying for financial assistance, managing debts and budgeting.

  • Housing for the Aged Action Group (HAAG)

    For Victorians aged 50 and older.

    Free and confidential information, advice and practical housing support for older people who are homeless or at risk of homelessness.

    10 am – 4 pm, Monday to Friday

  • Rental Dispute Resolution Victoria (RDRV)

    For all Victorians.

    Helps resolve disputes between renters and rental providers (such as landlords, rooming house operators, caravan park owners and Homes Victoria) without needing a formal VCAT hearing. This free service deals with disputes about bonds, compensation, repairs and rent increases.

    9 am – 4:30 pm, Monday to Friday

  • Safe Steps Family Violence Response Centre

    Support for women and children experiencing or at risk of family or domestic violence.

  • Tenancy Assistance and Advocacy Program (TAAP)

    For Victorian renters in private rentals, rooming houses and caravan parks who are in financial hardship or affected by family violence.

    Free information and advice on renter rights and resolving disputes.

    Visit the TAAP page on the Consumer Affairs Victoria website to find a TAAP provider in your area.

  • Tenancy Plus

    For Victorian renters in public and community housing.

    Support to stay in housing, including a support plan and connections to services in your local area.

    Visit the HousingVic website to find a Tenancy Plus provider near you.

  • Triple zero (000)

    For all Victorians.

    Call 000 if someone is seriously injured or in need of urgent medical help, or if your life or property is being threatened.

  • Victoria Legal Aid

    For all Victorians.

    Free legal information for everyone, and legal advice and help at court if you are eligible.

    8 am – 6 pm, Monday to Friday

  • Victorian Civil and Administrative Tribunal (VCAT)

    For all Victorians.

    Resolves disputes between renters and rental providers (such as landlords, rooming house operators, caravan park owners and Homes Victoria).

    9 am – 4:30 pm, Monday to Friday

  • Victorian Public Tenants Association

    For Victorians who live in public housing or are on the wait list.

    Free counselling, legal advice and help at court for public housing tenants and those on the wait list.

    9 am – 5 pm, Monday to Friday

  • Victorian Public Tenants Association website

    The Victorian Public Tenants Association is the peak body for public housing in Victoria. It offers counselling, advice, referral, representation and advocacy for public housing tenants and those on the public housing waiting list.

  • VicEmergency

    For all Victorians.

    Useful relief and recovery for emergencies, including who can help, what to do after a fire and financial and emotional assistance available.

    8 am – 6 pm, Monday to Friday

Tools and guides

Is this content not what you’re looking for?

Find out more about other rental issues by clicking on the button below.

Change topic

Still feeling unsure?

Our committed lawyers and support staff are here to help. Find out about the services we offer.

Contact us
Quick exit