Compensation in a minute
Know your rental rights on compensation. Watch our animated video for a one-minute explainer.
Need help getting repairs done in your rental home? Check out our Repairs Toolkit.
Need repairs? Check out our Repairs Toolkit.
This information is a guide and should not be used as a substitute for professional legal advice.
Know your rental rights on compensation. Watch our animated video for a one-minute explainer.
You can claim compensation from the rental provider (landlord) if you can show:
If you think you are entitled to compensation, but the rental provider does not agree, you can apply to the Victorian Civil and Administrative Tribunal (VCAT) for compensation orders.
If you intend to claim compensation do not stop paying rent. If you stop paying, the rental provider might try to evict you for overdue rent.
You can claim either while you are still living at the rented home, or after you have moved out.
At the Victorian Civil and Administrative Tribunal (VCAT), you can claim up to $40,000 compensation under the Residential Tenancies Act 1997 [section 447].
If your claim is for more than $40,000, you can claim under the Australian Consumer Law and Fair Trading Act 2012.
Depending on your situation, some examples of what you could claim for are:
You need to show your loss was caused because the rental provider or agent broke the law or the terms in your rental agreement. In other words, they did something they should not do, such as turning up at the property without proper reason or notice, or did not do something they should have done, such as not arranging for repairs.
It is up to you to prove your claim, so the more evidence you have of the rental provider’s breaches and the losses you have suffered, the better.
Make sure you tell the rental provider or agent about the problem from the start, in writing, and keep evidence of the problem and evidence that you told them.
When reporting breaches we recommend you use the ‘Notice of breach of duty to rental provider of rented premises’ form from Consumer Affairs Victoria (CAV).
Keep copies of all your evidence as you go. For example, if your claim relates to repairs, keep evidence of all your contact with the rental provider, agent or anyone else involved, such as a tradesperson, photos or videos; receipts for anything you have had to pay for, and quotes for anything you need to buy.
If possible, scan or copy all your evidence into the ‘cloud’ or email it to yourself for safe keeping. If you have any witnesses to the problem, at the time ask them to prepare a statutory declaration, or sign and date a written statement, about what they witnessed.
If you apply to VCAT for compensation, they will only award costs that they decide are reasonable.
They will also look at what actions you took to minimise your losses. For example, if your claim relates to repairs VCAT will want to know how and when you reported the repairs, and if you took any other action to get the repairs done, such as making an application to VCAT.
You will need to be able to explain how you worked out your costs and show that they are reasonable. You should ask for everything that you think is fair, but do not overspend as you may not get it all back.
For example, if you had to stay somewhere else while repairs were carried out at your home you can ask for the cost of this accommodation in your claim. But make sure wherever you choose is reasonably priced as you may not get all your money back if you stay somewhere expensive and there were suitable, less expensive, options available.
If you are claiming for your goods that have been damaged due to the rental provider delaying or not undertaking repairs, you may not get the full cost for replacement unless you can show your goods were new when they were damaged or destroyed, or that the only suitable replacement must be bought new. For example, there may be health risks in buying a second-hand mattress if yours has been damaged due to repair issues at the property. For this reason, you may also wish to consider renters’ insurance for your belongings.
VCAT cannot award compensation for personal injury, although you can include medical evidence of personal injury in your compensation claim to show how serious your loss is.
If you want compensation for matters such as pain, suffering and physical injury, you might be able to claim under a different area of law, but not under the Residential Tenancies Act 1997. The steps you need to take will be different.
Contact a personal injury lawyer, who may charge a fee to advise you. The Law Institute of Victoria (LIV) has a Find Your Lawyer service on its website.
The most common reasons to claim compensation are for breaches of the Residential Tenancies Act 1997 by the rental provider.
Breaches include these issues:
Note that in the above list and elsewhere on this page the sections in brackets, such as [section 68], refer to sections in Victoria’s Residential Tenancies Act 1997. See the Resources section at the bottom of this page for links to the laws. There are similar, but not identical, sections that apply for residents of rooming houses and caravan parks.
Find out more about giving a formal notice about a breach to the rental provider on our page on Landlord breaches.
Also see our page about Consumer Affairs Victoria’s guidelines on rental providers’ and renters’ duties. If a compensation claim goes to VCAT, VCAT will take these guidelines into consideration when making decisions about the claim [section 211B]. You can also view the full guidelines on Consumer Affairs Victoria’s website.
Consumer Affairs Victoria guidelines
By law, the rental provider has a duty to ensure:
You may be able to claim compensation if the rental provider or agent breaches these duties and delays or does not do repairs.
Before seeking compensation, we recommend you first follow the steps for getting repairs done. See our pages on Repairs and maintenance and Safety requirements.
You must tell the rental provider in writing if anything needs to be repaired or is damaged as soon as possible, especially if not fixing the problem could cause more damage [sections 62 and 72AA]. If you apply to VCAT for compensation it will consider whether you gave the rental provider written notice [section 211]. If you do not give written notice this could affect your compensation claim.
You will need to show both your loss and its cause to make your claim, so remember to keep evidence of the problem and your costs.
Here are some examples of potential compensation for repairs that the rental provider did not fix, or delayed fixing:
You might also get compensation if your electricity bill increased due to repairs being done. Examples of this are running heaters or fans to dry out carpets after a burst water pipe, or tradespeople operating a lot of power tools during repairs.
Depending on the circumstances, you might also be able to claim for loss or damage to your belongings if this was caused by a repair issue that the rental provider knew about, or should have known about, but did not fix or delayed fixing.
You can also claim compensation for loss of quiet enjoyment when this has been affected by repair issues. For example, you could not enjoy part of your home because there was a leak, it was unsafe, or tradespeople were working there.
By law, the rental provider has a duty to take all reasonable steps to ensure that you have quiet enjoyment of your home [section 67].
You may be able to claim compensation if the rental provider or agent breaches this duty.
You need to show both your loss and its cause to make your claim, so remember to keep evidence of the problem and your costs.
For more information about the laws on when and how rental providers and real estate agents can enter your home see our page on Privacy and entry.
Some examples of potential compensation for breaches of quiet enjoyment include these:
By law, the rental provider has a duty to ensure that:
You may be able to claim compensation if your rental provider or agent breaches this duty.
You need to show both your loss and its cause to make your claim, so remember to keep evidence of the problem and your costs.
If you cannot lock up your home, you should report this to the rental provider and agent immediately. Where locks are broken or faulty, take action straight away to get urgent repairs.
Even though the rental provider is at fault for not providing working locks, it might affect your claim if you did not act on the problem quickly and take any steps you could to protect yourself and your belongings.
For more information on arranging for urgent repairs see our page on Repairs and maintenance.
Some examples of potential compensation for breaches relating to locks and keys include:
By law, if an appliance, fitting or fixture at the property that uses or supplies water, electricity or gas needs to be replaced, the rental provider must make sure the replacement meets a prescribed minimum rating in an efficiency rating system [section 69]. See our page on Utility charges.
You may be able to claim compensation if your rental provider or agent breaches this duty.
You need to show both your loss and its cause to make your claim, so remember to keep evidence of the problem and your costs.
An example of a potential compensation claim for this breach is if you received an unusually high water, gas or electricity bill after the rental provider replaced a broken dishwasher, shower, toilet, tap, air conditioner or heater with one that performs below the prescribed minimum rating.
By law, the rental provider must ensure the property is reasonably clean on the day you are due to move in. If it is not, you are not required to move in until the home has been made reasonably clean [section 65].
You may be able to claim compensation if the rental provider or agent breaches this duty.
You need to show both your loss and its cause to make your claim, so remember to keep evidence of the problem and your costs.
For example, if the property was too dirty for you to move in straight away, you could claim compensation for:
Alternatively, if you moved in but still had to clean the property yourself because the rental provider refused to clean it you could claim for:
By law, the rental provider must ensure the property is vacant on the day you are due to move in [section 65]. The meaning of ‘vacant’ includes that no-one else is living there and that no-one else’s belongings are left there.
You may be able to claim compensation if the rental provider or agent breaches this duty.
You need to show both your loss and its cause to make your claim, so remember to keep evidence of the problem and your costs.
For example, if someone is still living at the property on the day you are due to move in, or you rented the property unfurnished but could not move in because it was full of the rental provider’s or previous renter’s belonging, you could claim compensation for:
Alternatively, if you moved in but could not use all the property because it was being used to store other people’s belongings, you can ask the rental provider to remove them and could claim compensation for not being able to use, and enjoy, the whole property until this was done.
In another example, if you rented a property with a garage but cannot use it because it is full of the rental provider’s belongings you could claim compensation for not being able to use that part of the property until the time it was cleaned out and made vacant.
See also the section on “‘Quiet enjoyment’ disturbed” on this page.
Compensation is not limited to the breaches on this page. You may also be able to claim for other problems you have with your rental agreement, or with the rental provider not following the law or the rental agreement.
This could include claiming compensation in these circumstances:
This is not a full list—there may be other areas not mentioned here where you could claim. If your situation is not dealt with here, we recommend you contact us, your local Tenancy Assistance and Advocacy Program (TAAP) service for people in private rentals, Tenancy Plus provider for renters in public and community housing, or community legal centre for advice on your particular situation.
If the rental provider wants you to move out they must follow all the steps in the law, which include VCAT granting them a possession order if it is ‘reasonable and proportionate’ to do so [sections 91B, 91P and 330]. Once all the legal steps are followed, only the police can evict you. If anyone else tries to evict you, you should call the police immediately. See our pages Notice to vacate and Eviction.
You can claim compensation if the rental provider illegally evicts you.
You need to show both your loss and its cause to make your claim, so remember to keep evidence of the problem and your costs.
For example, you can claim for inconveniences, costs, loss or damage you have suffered because of the rental provider’s illegal actions, including these circumstances:
It is against the law for the rental provider to take or dispose of your belongings because you owe them rent [section 49].
The rental provider also must not take or dispose of your belongings if you left them behind when you moved out, unless they first follow all the steps in the law [section 396]. See our page Goods left behind.
You can claim compensation if the rental provider has broken these laws.
You need to show both your loss and its cause to make your claim. Make sure you keep evidence of the problem and your costs.
For example, you could claim compensation for:
You may not get the full cost for replacement unless you can show your goods were new when they were disposed of, destroyed or damaged, or that the only suitable replacement must be bought new. For example, there may be health risks in buying a second-hand mattress if yours was disposed of by the rental provider. For this reason, you may also wish to consider renters’ insurance for your belongings.
If the rental provider has sold your goods legally you can apply for compensation to have any money left over from the sale paid to you after any occupation fee and reasonable costs of the sale are deducted [section 392].
You can claim compensation if your belongings have been damaged during a visit to your home by the rental provider, their agent, or someone they have allowed in [section 90].
You need to show both your loss and the cause to make your claim and make sure you keep evidence of the problem and your costs.
If your goods were damaged beyond repair you may not get the full cost for replacement unless you can show they were new when they were damaged, or that the only suitable replacement must be bought new. For example, there may be health risks in buying a second-hand mattress. For this reason, you may also wish to consider renters’ insurance for your belongings.
You can claim compensation if the rental provider does not do what they agreed to do in the rental agreement, or in a separate agreement you have with them.
You need to show both your loss and its cause to make your claim. Make sure you keep evidence of the problem and your costs.
For example, you could claim compensation in these circumstances:
Repair issues and disturbances to quiet enjoyment are the most common reasons renters contact Tenants Victoria for advice on making a compensation claim. We have some examples below on what you could claim and how to calculate your claim.
Compensation is not limited to these problems alone. There are many reasons why a renter would want to make a compensation claim and where they would be entitled to do so.
Some of this information may apply to your individual circumstances. If your circumstances are not addressed here you can contact us, your local Tenancy Assistance and Advocacy Program (TAAP) service for people in private rentals, Tenancy Plus provider for renters in public and community housing, or community legal centre for advice on your particular situation.
If the rental provider delayed or did not fix repair problems at your home you can claim compensation for losses you have incurred as a result, including loss of quiet enjoyment.
Some examples of what you might want to include in your claim could be:
Before seeking compensation, we recommend you first follow the steps for getting repairs done. See our pages on Repairs and maintenance and Safety requirements.
It is a good idea to wait until the repairs have been done before you claim. This is because if you end up taking a claim to VCAT, it will not always hear cases where the compensation is still adding up. However, you should notify the rental provider that you intend to claim compensation, and that the longer they delay the repairs the more you will be able to claim. This will sometimes persuade the rental provider to carry out repairs more quickly.
If the rental provider interferes with your quiet enjoyment, you can claim compensation for losses you incurred as a result.
Some examples of what you might want to include in a claim for loss of quiet enjoyment could be:
For the loss of quiet enjoyment Tenants Victoria often uses the following equation to demonstrate how the amount has been estimated:
A x B x C = amount of compensation for the loss of enjoyment/use
Where:
A = the total number of days without the enjoyment/use
B = your daily rent, see ‘daily rent’ below on how to work this out
C = percentage estimate of loss – see ‘percentage estimate of loss’ below
Once you have calculated the amount you want for quiet enjoyment you can add amounts for any other losses and inconveniences you have suffered, for example having to buy a heater if the rental provider delayed or did not fix the heater at your home.
To work out your daily rent, you need to multiply your monthly rent by 12 then divide that figure by 365 to get the daily amount.
Consumer Affairs Victoria (CAV) has a rent calculator which can help you work out your daily rent amount.
This can be the most difficult part of the claim to work out and you may need to explain to VCAT why the percentage you have decided on is reasonable for the loss you have suffered.
For example, if you are renting a 5-bedroom home and could not use one of the bedrooms because of a leaking roof, but all other rooms were unaffected, claiming a rent decrease of 50% would not be reasonable as you have not lost the use of 50% of your home.
However, if you could not use 2 bedrooms and had to move furniture from those rooms into other rooms to avoid damage to your things or to allow repairs to be done, then claiming 50% may be reasonable.
Your heater broke down in winter. You repeatedly asked the rental provider to fix it, but that took 2 months. You had another heater, but it was expensive to run so you only used it to heat your living room where you could close the doors to keep the heat in, and used electric blankets in the bedrooms.
By failing to fix the heater for 2 months the rental provider has breached their duty to keep your home in good repair [section 68] and their duty to ensure you have quiet enjoyment of your home [section 67]. You can claim compensation for the losses you have suffered because of these breaches.
Making up a table of your losses and the actions you have taken can help you show how you have calculated your claim and that it is reasonable. See an example of what the claim table might look like in the link below.
Make sure you keep your evidence, such as written communication and phone logs for times you contacted the rental provider about the issue, breach notices you gave to the rental provider, receipts, photos of the issue and the damage, as well as any other evidence that might help your claim.
If you want to claim compensation for multiple issues at your home where you suffered loss or inconvenience because the rental provider breached their duties under the law or the rental agreement, you might want to claim them at the same time.
As with the example above, make up a table of your losses and the actions you have taken to show how you have calculated your claim and that it is reasonable. See an example of what the claim table might look like in the link below.
Make sure you keep your evidence, such as written communication and phone logs for times you contacted the rental provider about the issue, any breach notices you issued to the rental provider, receipts, photos of the issue and the damage, as well as any other evidence that might help your claim.
To create your own table to record the details of a compensation claim you can use our template.
You can claim:
You need to put a dollar value on everything you want to claim, including claiming for a loss of amenity or reduced quiet enjoyment if you were unable to use and enjoy part or all of your home. See the heading ‘Work out how much to claim’ on this page.
If you end up taking your claim to VCAT for compensation orders you will need to be able to explain the amount you are claiming for each item, and provide proof of your claim
How you notify the rental provider about your compensation claim depends on factors including whether you are claiming for a breach of the rental provider’s duties under Victorian rental laws, and whether you still live at the property or have moved out.
If you still live at the property and are claiming for a breach of duty under the Residential Tenancies Act 1997 you need to give the rental provider the official Notice of breach of duty to rental provider of rented premises form.
See the section headed ‘Completing the form for a notice of breach of duty’ below on this page and our page on Landlord breaches and other notices.
If you still live at the property but are not claiming for a breach of duty you do not need to give a notice of breach of duty form. However, you should still write to the rental provider to tell them why you want compensation, the amount you want, and that you will apply to VCAT for compensation orders if they do not pay the compensation within 14 days.
If you have moved out before you make a claim you do not need to give the rental provider a notice of breach of duty form, even if your claim relates to them breaching a duty provision. You can apply straight to VCAT.
If you want to avoid VCAT, and the VCAT application fee, you could try writing a letter to the rental provider first. Include the reasons why you want compensation and the amount you want, and inform them you will apply to VCAT if they do not pay the compensation within 14 days.
The breach notice tells the rental provider that they must not commit a similar breach again. It also tells them that if they do not comply with the notice you may apply to VCAT for a compliance or compensation order.
When you fill out the form you must include:
Reason for notice
At the ‘Reason for notice’ section of the form you need to include:
The following is an example of what to include at the ‘Reason for notice’ section in the ‘Notice of breach of duty to rental provider of rented premises’.
Keep a copy of the notice, or letter or email if you do not need to give a notice, and any evidence you want to attach. Make sure the copies are good enough that you can read everything clearly and keep them safe, as you will need them later if you apply to VCAT for compensation orders.
Give a copy of the notice or letter or email and copies of any evidence you have attached to the rental provider or agent. This is known as ‘service’.
Do this as soon as possible.
If you hand deliver the written notice, write down the date, time and name of the person you handed it to.
By post
If you mail the written notice by post, Tenants Victoria recommends using registered post and keeping your receipt and tracking number.
You also need to allow time for delivery. See the Australia Post website for delivery times.
You can only send notices by email if the rental provider or agent has agreed to this.
Check:
If you do email the notice, check to see if you can add a delivery or read receipt to your email before you send it, so that you receive an automatic reply.
Also include in the email a request for a return email from the agent of rental provider, or call to confirm you email has been received.
If the rental provider pays the compensation you have asked for, you do not need to take any further action.
If the rental provider wants to negotiate and settle the claim to avoid going to VCAT, and you reach a settlement agreement, make sure you put all the details in writing, such as:
If you do reach a settlement agreement with the rental provider and have already applied to VCAT, we recommend you do not to withdraw your application until you have received all the compensation you and the rental provider agreed on. Alternatively, you can still go ahead with your application and attend a hearing where you can ask VCAT to make consent orders matching your settlement agreement. That way, you will have a legally binding order about the compensation the rental provider is to pay you.
If the rental provider does not pay the compensation and you cannot settle the claim, you can apply to VCAT for compensation orders.
If the rental provider has not paid the compensation within the time set out in a breach of duty notice or if your claim is not related to a breach of duty provision within the time you have requested, you can apply to VCAT for compensation orders.
Make sure you follow the steps at the section headed ‘How to make a claim’ on this page before you start the process of applying to VCAT.
Use the form for the Residential Tenancies List on the VCAT website. There are options to apply online, or download a PDF.
At ‘Part 9: Claim details – what you want VCAT to do’ on the application you will need to include the section or sections of the law your claim relates to.
Section 209 – claim for breach of duty – still living at the property
If you are still living at the property and claiming compensation for a breach of duty, you can apply under section 209 and under the general dispute section, section 452. For example, if the breaches relate to repairs and quiet enjoyment your claim details will be: ‘Section 209 – compensation for breaches of sections 67 and 68, and Section 452 – general dispute’.
You will need to provide a copy of the notice of breach of duty with your application.
Section 209AAB – claim for reimbursement of urgent repair costs
If you are claiming for reimbursement of the cost of urgent repairs you paid for, you can apply under section 209AAB and under the general dispute section, section 452. For example: ‘Section 209AAB – compensation for the cost of urgent repairs under section 72, and Section 452 – general dispute’.
You will need to provide a copy of your written notice or correspondence with the rental provider showing you have asked for these costs to be reimbursed. See our page on Repairs and maintenance.
Section 210AA – claim for discrimination
If you are claiming for discrimination you can apply under section 201AA and under the general dispute section, section 452. For example: ‘Section 210AA – compensation for discrimination under section 30A and section 452 – general dispute’.
Section 210 – claim for other reasons or for a breach of duty when you no longer live at the property
You can apply under section 210 and under the general dispute section, section 452, if your claim is not for a breach of duty, or is for a breach of duty, but you no longer live at the property.
An example of a claim that is not for a breach of duty is if you are claiming for damage to your goods caused during an entry by the rental provider. Your claim details will be: ‘Section 210 – compensation under section 90 for damage caused during entry and Section 452 – general dispute’.
Another example of a claim that is not for a breach of duty is if you are claiming to have overpaid rent reimbursed because the rental provider asked you to pay more rent without giving you a valid notice of a rent increase. Your claim details will be: ‘Section 210 – compensation for an invalid rent increase under section 44 and Section 452 – general dispute’.
For breaches of duty relating to repairs and quiet enjoyment – when you have already moved out of the property – your claim details will be: ‘Section 210 – compensation for breaches of sections 67 and 68, and Section 452 – general dispute’.
If you moved out before making this claim you are not required to give a notice of breach of duty before applying to VCAT.
Section 452
If you are not sure which section of the law relates to your situation, you can apply under ‘Section 452 – general dispute’. Provide as much information as you can about why you are claiming and how the rental provider is at fault.
After stating the section or sections of the law your claim relates to, you then need to provide details about your claim. You should include details about these matters:
*For the points marked with an asterisk, if you are still living at the property and applying under section 209 you must include a copy of the notice for breach of duty to a rental provider with your application.
If you need more space to provide all the details of your claim, you may use separate pages to complete them, then attach those to the application form.
You may have to pay an application fee. You can ask to be reimbursed the fee in your application. Any reimbursement will be a decision for VCAT, based on the outcome of the hearing. See our page Claims for VCAT fees and costs.
View this extract from the VCAT application form for an example of claim details for breaches relating to repairs and quiet enjoyment of your home.
Collect all the evidence you have to support your application, such as the evidence in this list.
VCAT’s website has more information on using evidence to support your application.
If using a paper application rather than an online application, make 3 copies of the completed application form and all your evidence.
You will need 3 sets in total – one for VCAT, one for the rental provider or agent and one for you. You can copy, scan or take photos but make sure the copies are good enough that you can read everything clearly.
Make sure you keep a copy of the application form and all the evidence for yourself. Keep this safe, as you will need it at the VCAT hearing.
You can apply to VCAT online or by using a paper application form. You may have to pay an application fee. For more information, see our page, VCAT.
If you apply online, VCAT will send you a confirmation email, within 3 days, letting you know your application has been received. The email will include a VCAT reference number.
If you do not hear from VCAT after a few days, you can call on 1800 018 228 or email to renting@vcat.vic.gov.au to check that your application has been received.
The online application form gives you an option to upload any evidence you want to attach to your application, but there are size limits for these files of 10 megabytes.
If you cannot upload all of your evidence to your online application, you can send it to VCAT by email to renting@vcat.vic.gov.au. There is a 35 megabyte limit on emails to VCAT, so you may need to send more than one email if your files are larger than that.
Make sure you include your VCAT reference number in the subject line of any emails you send to VCAT.
Paper applications
If you apply to VCAT using a paper application form you will need to give VCAT:
In person
If taking the application to VCAT in person, write down the date, time and name of the person you handed it to. Details of where to take it are on the form.
If sending to VCAT by post, we recommend you send it by express registered post so it can get there as quickly as possible. Keep your receipt and tracking number.
You will need to allow time for delivery.
The law requires you to give a copy of your application and evidence to the rental provider or agent. This is called ‘service’ and VCAT might ask you to prove it has been done. You must do this within 7 days of giving your application to VCAT, or immediately if your application is urgent.
Service of your application is required so that everyone knows what you are asking VCAT to do and everyone has a reasonable opportunity to attend the hearing and respond to your application.
Hand delivering your application is the safest way to prove service. Keep a note of the date, time and name of the person you handed it to.
Some rental providers or agents may include a statement in the rental agreement that they will not accept emails. But the law says you can send a VCAT application to a rental provider or their agent by email (VCAT Rules – Order 4).
If you send the application by email check to see if you can add a ‘delivery’ or ‘read’ receipt to your email before you send it, which can send you an automatic reply. Also include in the email a request for a return email from the agent of rental provider or call to confirm you email has been received.
If you cannot give the rental provider, or agent, your application and evidence in person or by email, we recommend express post or registered express post so it gets there quickly and in time for the hearing. If sending by post, keep your receipt and tracking number.
You will need to allow time for delivery.
VCAT will send you a ‘Notice of hearing’ to let you know when and where the hearing will be. This usually comes by post.
If you do not hear from VCAT after a few days, you can call on 1800 018 228 or email at renting@vcat.vic.gov.au to find out if a hearing date has been set.
Find more information on how to prepare for the hearing on our VCAT page and also on VCAT’s website.
After hearing your application and the evidence of everyone at the hearing, VCAT can decide whether or not to make an ‘order’, which is a legally binding decision about the case.
If VCAT makes an order that the rental provider needs to pay you compensation, the order will include the amount of compensation to be paid and may also include a date by which the rental provider must pay it.
If an order is made, check that it includes a right to renew, as this will let you take the rental provider back to VCAT, without having to make another application, if they do not follow the order.
From 29 March 2021, rental providers are listed on a rental provider database if VCAT has made a compliance or compensation order that a rental provider:
The database is called the ‘rental non-compliance register’ and is on the Consumer Affairs Victoria website.
For more information, see our page Rental provider database.
Eviction
Goods left behind
Utility charges
Privacy and entry
Repairs and maintenance
Rental home is being sold